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How to contact us

The ways to reach the Hive team and what to include in your message.

Written by Hive

The quickest way to reach us is to send us a message from the help centre or from inside the app.

What to include

You will get a faster and more useful answer if you include:

  • What you were trying to do

  • What actually happened

  • The email address on your account

  • A screenshot, if there is something on screen

What we can help with

Anything to do with your account, billing, how a feature works, data that looks wrong, or a listing in our public directory.

Response times

We aim to come back to you within one business day. We are a small team based in Australia, so if you write to us overnight our time, you will usually hear back the next morning.

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